What we repair

The full-height built-in units that sit flush with the cabinetry — warm boxes, running fans, frost, water on the floor, doors that stopped sealing.

• The fresh food side is warm but the freezer still feels cold
• The unit runs constantly and never seems to cycle off
• Frost is building on the back wall of the freezer
• Water is pooling under the crisper drawers

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Single-purpose refrigerator, freezer and wine columns that hide completely behind cabinet panels — one box warm, one still cold, and no visible grille to check.

• The refrigerator column is warm but the freezer column next to it is fine
• The column runs much longer than it used to
• There is condensation on the cabinet panel around the door
• The door swings back open instead of pulling itself shut

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Refrigerator drawers, beverage centres and undercounter freezers built into islands, butler's pantries and lanai kitchens — small boxes in tight, hot cabinets.

• The drawers feel cool but nothing inside is properly cold
• The unit is icing up along the top of the drawer opening
• It runs constantly and the cabinet around it feels warm
• A drawer no longer glides and will not sit closed

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Wine units drift before they fail. Uneven zones, a glass door that sweats through August, a fan that runs and runs, and racks that no longer sit true.

• The upper zone reads several degrees warmer than it is set to
• The glass door fogs or sweats on humid days
• The unit hums or vibrates more than it used to
• The interior light stays on or will not come on at all

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Standalone ice machines and the ice maker inside a built-in freezer — no ice at all, a bin that never fills, cubes that come out hollow, or water where it should not be.

• The ice maker has stopped completely and the bin is empty
• Cubes are coming out small, hollow or cloudy
• The machine makes ice but the cubes fuse into one block in the bin
• There is water on the floor in front of the unit

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Refrigerant, compressors, condensers and evaporators — the part of the appliance that cannot be diagnosed from a symptom list and should never be guessed at.

• The unit runs without stopping and never reaches temperature
• Both compartments have gone warm at the same time
• The freezer holds but the refrigerator side has been climbing for weeks
• There is a hissing or gurgling that has changed in character

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The mechanical half of a refrigerator. Gaskets that have gone hard, hinges that have dropped, closers that stopped closing and custom panels that no longer sit flush.

• The door does not pull itself shut over the last inch
• Frost keeps returning on the back wall of the freezer
• The gasket feels hard and no longer springs back
• There is condensation on the cabinet face around the door

Read what we check first