Our refrigerator column was running far longer than it used to. He cleaned a condenser loaded with pollen and oak litter, then rechecked the compartment with a probe instead of reading the front display.
Horace K.2026-09-09
Warranty
What the warranty covers
Labour is warranted for 90 days and parts for 365 days from the date of the repair. Genuine OEM parts are used throughout, so the replacement matches what the cabinet left the line with.
- Labour 90 days From the date the repair is completed.
- Parts 365 days Genuine OEM parts only.
- Return visit on a covered fault No charge No second diagnostic fee.
- Transferable Yes It follows the appliance, not the owner.
Price bands
What does a warranted repair cost?
The cover on this page is inside the figure, not on top of it. These are the everyday bands; the whole book, sealed-system work included, is on the pricing page.
| Work | Typical range |
|---|---|
| $80 diagnostic visit | $80 |
| Door gasket or seal replacement | $250–$650 |
| Evaporator or condenser fan motor | $250–$600 |
| Defrost heater, thermostat or sensor | $260–$630 |
| Ice maker, water valve or supply line | $250–$620 |
Ranges, not quotes: the firm figure is written down after the diagnosis and nothing is ordered or billed until you have approved it. On this page the work we describe runs from $80 for the visit to about $650 at the top of the band above. The whole book of bands is on the pricing page.
Scope
Covered, and not covered
Covered
- The part we fitted, if it fails inside 365 days of the repair.
- Our labour on that repair, if the same fault returns inside 90 days.
- The return visit itself. There is no second diagnostic fee when the fault is one we already charged you for.
Not covered
- A different fault in the same cabinet. A failed evaporator fan does not cover a later door heater failure — that is a new diagnosis.
- Parts you supplied, or parts fitted by someone else before or after us.
- Damage from a power event, a flood, physical impact, or a cabinet run with its condenser blocked after we have told you in writing to clear it.
- Wear items consumed in normal use — water filters and light bulbs among them.
- Anything on an appliance made by someone other than Sub-Zero. We do not work on those at all.
How to claim
Call during working hours and say it is a warranty return. We keep the job record, so the part number, the date and the technician are already on file — you do not need to produce paperwork. We book it like any other visit and no fee is taken.
Worth knowing
If the cabinet is still young
Hibernia Cold Systems is an independent shop, so the warranty on this page is ours and ours alone. It sits alongside whatever cover Sub-Zero gives the appliance itself, and it neither extends nor replaces it.
If your unit is new enough that the manufacturer's own cover may still be running, check that first — the terms are in the owner's literature and tied to the serial number. Work done by an independent shop can affect how the maker treats a later claim, and you should know that before we start rather than after. We will tell you on the phone if the age of the cabinet makes it worth a call to Sub-Zero instead of a visit from us.
You get a written estimate before any part is ordered or any labour is billed. Nothing proceeds without your approval.
Asked and answered
Questions about what is covered
- What happens if the same fault comes back?
- You call and we come back, and there is no second diagnostic fee on a covered fault inside the warranty period. What is covered is the work we did and the part we fitted — not a different failure elsewhere in the cabinet, which is a new job and gets its own estimate.
- Does the warranty change what a repair costs?
- No. It is included in the bands in the table above: a fan at $250–$600 or a defrost part at $260–$630 is quoted with the labour and parts cover already in it. There is no extended plan to buy and nothing to register.
- Why genuine OEM parts rather than equivalents?
- Because these cabinets are built to fine tolerances and serial-specific revisions, and an aftermarket fan or gasket that is nearly right produces a repair that nearly works. It also keeps the parts cover meaningful: we can stand behind a part we can trace.
Customer feedback
What owners said after the work was done
4.3 out of 5 across 62 customer reviews. Read every one of them.
The compressor was cutting out on its overload every few minutes. He measured the windings and the start components in front of me and explained what each reading meant before quoting anything.
Augustin S.2026-08-02
Cubes were coming out cloudy and only half filled. He checked the water pressure at the valve before blaming the machine, found it barely opening, and put a new one in on the spot.
Cordelia T.2026-07-15