Privacy
This site sets no cookies, loads nothing from third-party servers and runs no advertising scripts; its visit recordings by PostHog are described below.
What this website collects
Very little. There are no cookies, no advertising pixels, no embedded video or map frames, and no fonts loaded from another company's server. Every asset on this site is served from this domain.
Our hosting provider keeps standard server logs, which include IP addresses and request paths. Those logs exist to keep the site available and are not used to build a profile of you.
Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.
Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.
What we collect when you call
If you book a visit we take your name, address, telephone number and a description of the appliance and the fault. We use it to schedule the work, order parts, and honour the warranty afterwards. We do not sell it, rent it, or pass it to marketers.
Parts suppliers receive only what is needed to order a component — usually a model and serial number. Payment is handled by our card processor; we do not store card numbers.
How long it is kept
Job records are kept for as long as the warranty runs and for the period our insurer and tax obligations require. After that they are deleted.
Asking for your record
Call Hibernia Cold Systems on (904) 201-3304 and ask. We will tell you what we hold, correct anything wrong, or delete the record where we are not required to keep it.
Changes
If this notice changes, the amended version replaces this page. There is no mailing list, so there is nothing to unsubscribe from.
Non-affiliation
The affiliation statement is printed in full in the footer of this page and of every other page on this site.
Hibernia Cold Systems · Fleming Island, FL